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Discover how Pascal van Baren scaled customer success across 6 industries in 15 years!

Fahad Saif

How a customer support representative scaled from taking 100 calls daily to leading operations at a global company—and what customer success teams can learn from his systems-driven approach.

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Episode Library

Explore conversations with CX leaders from startups to enterprise

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“The call center that built a COO”: What every CX professional can learn | Fahad Saif

Fahad Saif
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+2
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“Don’t collect feedback,create change”: How Top Hat built a Voice of Customer program that actually works | Karen Lam

Karen Lan
Director of Customer Support at Top Hat
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“Don’t collect feedback,create change”: How Top Hat built a Voice of Customer program that actually works | Karen Lam

Pascal van Baren
VP Customer Success
Customer Success
+2
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Featured Guests

Learn from customer experience leaders at Top companies
KEVIN SALIBA
Customer Success Value Link
Rayan Nasir
Head of CX/UX at Sadapay
Gema Tamames Monzón
Account Manager at Wix
Rayan Nasir
Head of CX/UX at Sadapay
Majida Malik
Head of Growth - Knoccs
KEVIN SALIBA
Customer Success Value Link
Gema Tamames Monzón
Account Manager at Wix
BRUNO CRUZ
Global Product Support Leader
Pascal Van Baren
VP Customer Success
Rayan Nasir
Head of CX/UX at Sadapay
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