Everything Your Customer Team Needs.
In One Workspace.

Empower your team to act on every conversation, see every insight, and delight every customer.

Try Knoccs FreeBook a demo

Customers See One Voice.
Teams Work As One.

Whether customers contact you personally or through a support channel. Knoccs keeps every message visible, synced, and easy to act on, so your team stays aligned and customers get fast, consistent support.

Work Inbox

Respond to customers directly or bring in an expert, your inbox stays in sync with your company’s profile for complete visibility.

Shared Inbox

Bring sales, success, and support together so everyone knows what’s happening with each customer.

Smart Handoff

Transfer conversations from your work inbox to the right team space without losing context.

AI Conversation Severity

Automatically flag high-impact conversations for your team to respond quicker.

Collaboration Built Into Every Conversation

From message to resolution, seamless collaboration every step of the way.

Smart Assignment

Assign incoming messages to the right person instantly, so nothing slips through the cracks.

Real-Time Collaboration

Chat and comment directly within any customer thread. Mention teammates to loop them in and keep all context in one place.

Smart Status Tracking

Track what’s open, pending, or resolved automatically, so your team stays aligned without manual updates.

Turn Conversations into Action

From meeting notes to time saving macros, Knoccs transforms customer conversations into organised tasks, clear priorities, and faster responses.

Notes

Document meeting minutes and key takeaways in one place, so everyone stays in the loop, always.

Tasks

Turn customer feedback, requests, and issues into action items; helping teams collaborate efficiently and stakeholders informed.

Macros

Respond to common questions instantly with smart, reusable replies that save time and keep messaging consistent.

Custom Tags

Go beyond simple labels. Segment every conversation by topic, urgency, and client segment to uncover trends and act faster.

Complete Customer Context

Knoccs helps you manage your customers from one central workspace. Stay ahead with proactive alerts and real-time health insights so you can act faster, make smarter decisions, and build stronger long-term relationships.

Customer Health

Know exactly how your customers are doing before they tell you.

AI Summary

Get instant holistic insights from all customer touchpoints. No data digging required.

Sentiment Pulse

Real-time satisfaction scoring with proactive alerts when intervention is needed.

Customer Journey

Track every customer milestone and interaction that matters.

Interaction Hub

All customer data points are unified in one central location. Single source of truth, complete visibility.

Timeline View

Visualise important events and touchpoints in a chronological order.

Client 120

Quickly access essential client information, monitor key trends and act instantly.

Conversation Severity

Identify high-impact interactions and prioritize responses.

Quick Tasks

Instantly create follow-up tasks and assign them from related email or meeting notes.

Integrate And Go Further

Bring all your tools together and keep your workflows flowing.

Outlook

Send, receive, and track emails from Outlook, automatically synced to contact and companies.

Gmail

Track Gmail conversations, automatically synced to contacts and companies.

Zendesk

Import Zendesk tickets as one way conversations for internal collaboration

More

Connect more tools to streamline your workflow.

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