Delight your customers
with a unified platform

Streamline conversations, automate assignments,
and deliver personalized experience at scale - all from one platform built for seamless collaboration.

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InboxesCollaborationAutomationB2B Client ManagementControl Center

Keep personal and shared communications in one place — organized, accessible, and always focused on what matters most: your customer.

Personal Inbox

Stay on top of client queries that land directly in your personal inbox, without missing a beat.

  • Client Focus:
    Automatically surface customer emails from your personal inbox so nothing slips through.
  • Direct Customer Mapping:
    Share queries with the team while keeping the customer front and center, their name and context travel with the conversation!

Shared Inbox

Your team's central hub, where all customer queries land, ready for action.

  • Smart Assignment:
    Auto-assign incoming messages to the right person, instantly.
  • Smart Status Tracking:
    ‍    Know what's open, pending, or resolved, no manual updates needed.

Knoccs transforms team communication into a seamless flow, enabling fast collaboration and shared knowledge, so every department stays connected and aligned.

Smart Status Tracking

Know what's open, pending, or resolved, no manual updates needed.

Real-time Tracking

Comment internally without leaving the customer conversation.

Notes

Document meeting minutes and key takeaways in one place, so everyone stays in the loop, always.

Comprehensive, real-time customer profiles ensure you always have the most relevant details, so you're ready to engage every time.

Company Hub

A built-in CRM space that auto-extracts customer data from conversations, giving you a centralized view of every company you engage with.

Client 120

Get access to complete company information.

People Directory

Automatically map and manage every stakeholder across organizations.

Personalize and automate processes to save time and focus on what really matters!

Custom Tags

Add labels to conversations and categorize them by type, urgency, and client segment.

Time - Saving Macros

Respond to common questions instantly.

Manage your team's workflows and system settings effortlessly, ensuring smooth operations across all levels.

User Management

Control access and permissions.

Time - Saving Macros

Respond to common questions instantly.

Account Settings

Tailor system-wide preferences and working hours.

Auto Sync

Sync your contacts and conversations smoothly with one button.

Let’s Talk CX
That Clicks

KNOCCS isn’t just another CX tool, it’s the bridge between “just managing” and truly connecting.


‍
Ready to bring support, success, and CX facing teams under one roof?

Book a Demo